Shipping Policy

Last updated: 21-11-2025

Thank you for shopping with us. This Shipping Policy explains how and when your order will be delivered, the costs associated with shipping, and what you can expect throughout the fulfillment process.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will begin processing on the next business day.

• If an item requires additional processing time, this will be clearly stated on the product page before purchase.

We will notify you by email if we expect any delays.

2. Shipping Methods & Delivery Times

We offer reliable tracked shipping through our logistics partners.
Estimated delivery times begin once the order has been dispatched.

Standard Priority Shipping (Tracked)

• Estimated delivery time: 4–7 business days

• Carrier: Varies based on destination (e.g., national postal services or trusted courier partners)

Delivery times may vary depending on destination, customs procedures, or unexpected carrier delays. We always aim to deliver within the estimated timeframes.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination, selected shipping method, and total order weight or volume.

Where applicable:

• Free shipping will be clearly stated on the product page or at checkout.

• If no free shipping is mentioned, the cost will be displayed transparently before you complete your order.

No hidden fees or unexpected charges will be added after checkout.

4. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing:

• Your tracking number

• The carrier name

• A link to track your shipment in real time

Tracking information may take 24–48 hours to update after shipment.

5. Shipping Destinations

We currently ship to the following regions/countries:

• United Kingdom

We do not ship to locations not listed above. If your location is outside our delivery area, the checkout page will not allow you to complete your order.

6. Customs, Duties & Taxes

Depending on your location, your order may be subject to:

• Customs inspections

• Import duties

• Local taxes or handling fees

These charges (if applicable) are determined by your local customs authority and are not included in our product prices or shipping fees.

Customers are responsible for paying any additional charges required for customs clearance in their destination country.

7. Delivery Issues & Address Errors

Please ensure that the shipping address entered at checkout is complete and accurate.
We cannot change the delivery address once the order has been processed.

We are not responsible for:

• Delays caused by incorrect or incomplete addresses

• Missed deliveries when the courier attempts delivery

• Parcels marked as delivered but not received (the customer must contact the carrier to initiate an investigation)

If a package is returned due to address errors or failure to collect, we will contact you to arrange reshipment.

8. Lost, Delayed, or Damaged Shipments

If your order does not arrive within the expected time, please contact us.
We will work with the carrier to investigate the issue.

For damaged items:

• Contact customer support within 48 hours of delivery

• Provide photos of the packaging and the item

• We will arrange a replacement or solution based on the situation

We follow all legal consumer protection standards based on your region.

9. Returns Related to Shipping

Returns and refunds are handled according to our Return & Refund Policy.
If a return is approved, customers are responsible for return shipping costs unless otherwise stated.

10. Customer Support

If you have any questions about this Shipping Policy, please contact us:

Email: support@montanello.com
Customer Support Hours: Mo-Fri: 09:00 - 18:00 | Sa-Su: Closed
Company Name: MT Global B.V.
Address: Valeton 20h, 5301LW, Zaltbommel, The Netherlands

We aim to respond to all inquiries within 24–48 hours.

Return & Refund Policy

We offer a 30-day return window. This means you have 30 days from the date you receive your order to submit a return request.

Return Eligibility

To qualify for a return, the item must meet the following conditions:

• The product is in original condition

• Unworn, unused, and unwashed

• All original tags must be attached

• Returned in the original packaging

• Accompanied by the order confirmation or proof of purchase

We reserve the right to decline returns that do not meet these requirements.

How to Start a Return

Please contact us at support@montanello.com to initiate a return.
Returns must be sent to:

Valeton 20h
5301LW, Zaltbommel
The Netherlands

Items returned without prior authorization cannot be accepted.

If your return is approved, we will provide a return label (if applicable) and detailed instructions for sending your item back.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us immediately upon delivery. We will inspect the issue and provide a suitable solution.

Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Underwear or items that fall under hygiene-sensitive categories (if applicable to your product catalog)

If you are unsure whether your item qualifies, please contact our support team.

Exchanges

If you wish to exchange an item, the quickest method is to return your original item. Once your return is accepted, you may place a new order for the desired size or product.

EU 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel your order within 14 days, without providing a reason.
To exercise this right, the item must still meet the return eligibility conditions listed above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time.

If you have not received your refund after 15 business days since approval, please contact us at support@montanello.com